Legal / Billing
Refund Policy
This policy applies only when GetArtifact offers paid digital course access. Free content does not require a refund.
Effective 21 July 2026
Request window
Unless a checkout page states otherwise, you may request a refund within 7 calendar days of purchase if less than 20% of the paid course has been completed.
Not normally eligible
Refunds are not normally available after substantial course consumption, certificate issuance, policy abuse, account sharing, or a request outside the stated window. This does not limit rights required by applicable law.
Technical problems
Please contact us first if a platform issue blocks access. We will try to restore access; if we cannot provide the purchased course, we will offer an appropriate refund or credit.
How to request
Email info@getartifact.space from the purchase email with the course name, payment reference, and reason. Approved refunds are returned to the original payment method; bank processing time can vary.